Frequently Asked Questions About Running a Company with Virutal Software

Is the data backed up?

Yes. Our servers have redundant disk drives in a raid configuration. This means the data is written twice, once to each disk drive. If one drive fails (which almost never happens) the other drive is still working. Then each night the data is backed up to another physical server, also with redundant drives forming a super secure data backup system.

Is the data safe and secure?

Yes. Our systems use Microsoft's recommend template for system security. The server knows who you are. Every screen is checked (before it serves the page) to make sure you are who you say you are. If not you are kicked out and cannot access the page.

Where is the data hosted?

Data is hosted in a state of the art Internet hosting facility in downtown Los Angeles. We are hosted in close proximity to the Wilshire One Building where the Internet piers on the West Coast. We chose this facility for speed and reliability. Our data center is located in an Internet building designed from the ground up for reliable Internet. The backup power, redundant connections to the Internet, and speed of hosting are all first rate.

Can we export the data if we want?

Our systems come with a web to Microsoft Excel export function. You can download your data (at the click of a button) and load it up into Microsoft Excel. From there you can do whatever you want.

Can I keep certain people from seeing sensitive data?

Our systems are multi-user systems and each comes with a User Administration section. As the system administrator you have the top priority: user level five. As administrator you access people into the system, giving them a username and password. You also set their security level, one through five. Fives can go everywhere and do everything. Ones can view only.

Do we need any special equipment or software?

All you need is a connection to the Internet. Many software companies include client-side code in their systems. Client-side code is software that executes in the browser. It is generally used to trick out the browser making it do something it isn't intended to do. While it can be neat in certain applications it also makes the entire system dependent upon a certain browser. Our software will run on any operating system and any browser. If you can get to the Internet you can run your system.

Can we install the software on our computers?

We don't offer installable versions of our software. Our products are remotely hosted products. There are important reasons for this. We support our systems fully. We could not offer this level of support for systems installed on someone else's equipment because we have no idea of the environment. Our systems function perfectly, all the time.

Do you provide support by phone?

Yes we do. Our systems are made to be user friendly. The functions and buttons are where you would expect them to be and do what you expect them to do. Our experience has been that once you become familiar with the software you have no problem using it. Should you have difficulty we would be happy to talk you through any problems you may be having.

Can you customize the software for us?

Our software is offered in standard configuration. If you come upon a modification you have to have we have two choices. If the proposed change is something everyone can use, we may add it to the software. If it is something specific to your company, we would set you up your own version of the software and makes changes to that.

Are there any signup fees or other hidden fees?

No. Are payment plan is based on the plan you choose when you sign up. There are no sign up fees, no usage fees, and no termination fees. This is a simple fixed cost per month and once you sign up, nothing changes.

Do you offer any versions of your software for free?

No we don't. There are many Internet companies that do business this way. They get as many users as possible and attempt to make money through advertising revenue. However this is not the path we chose to go down. We have a velvet rope policy meaning we are not open to the public. We treat paying clients with respect and attend to their needs. We have built a clientele upon people that want quality. We do not wish to overwhelm ourselves with non-payers to the detriment of paying customers.

Do you have a refund policy?

Our relationship is based on month-to-month service. It is strictly a pay as you go proposition. You pay as you go; just like rent. If, at any time, you wish to quit using the service just quit paying.

Are there any contracts to sign?

The beauty of our system is its simplicity. The same holds true for the billing. If and when you choose to use the system you simply pay that month and start using it. If you decide to not to use you just quit paying. There are no contracts to sign and no hidden requirements to fulfill. This makes us accountable too. We have to deliver quality service or we won't be around. We know that.

Can we pay in advance?

You can choose any payment plan you like: monthly, quarterly, or yearly. We do offer a discount for accounts paid a year in advance. You can choose to pay by check or credit card. We always mail invoices for your records.

Do you offer any other systems?

We offer many full-featured Internet software packages such as EcommerceSystem.com, DatabaseSystem.com, and SalesSystem.com just to name a few. All our systems work together. For example you can use BroadcastNewsletter.com to email to your past ecommerce customers. Internet Man is the leader in Web Based Software. For a full list of our online software systems go to our site at InternetMan.com